Shipping Policy
Order Processing
In-stock e-bikes leave our warehouse within 3 business days of payment confirmation. In-stock warranty parts ship within 10 business days, and in-stock accessories and components may take up to 25 business days, as some are produced in batches.
Shipping Costs & Coverage
Orders over €100 ship free anywhere in Germany. For deliveries to other EU countries, shipping is quoted at checkout based on package weight and dimensions. Please note that lithium batteries and battery-containing components are subject to dangerous-goods transport rules and may only be shipped within Germany and selected EU countries.
Carriers & Tracking
We ship with DHL and UPS depending on the size and weight of your order and your delivery address. As soon as your order ships, you will receive a confirmation email with a tracking number, and you can follow your delivery using the tracking tool on our site.
Delivery Details
- Standalone battery shipments require a signature on delivery; complete e-bikes do not.
- If your tracking shows delivered but you have not received the package, contact us within 30 days of the delivery date so we can help.
- Refusing a delivery incurs a €250 fee per e-bike to cover return transport.
- We cannot reroute a package to a new address after dispatch. If your address changes, contact us to cancel and reorder before the order ships.
Damaged or Lost Shipments
Please inspect your order on arrival and report any transport damage to us right away with photos so we can open a claim with the carrier. We will always assist you through the claims process, and your statutory rights remain unaffected.
Contact
Questions about shipping? Email helpme@veltronbikes.de or call +49 30 1412 5311, Monday to Saturday, 9:00–18:00 (CET).