Privacy Policy
Information We Collect
When you visit our store we automatically receive technical data from your device — such as browser type, IP address, time zone and the pages you view — collected through cookies and similar technologies to keep the site working and to understand how it is used. When you place an order we also collect the details needed to fulfill it: your name, shipping and billing address, email, phone number and payment confirmation (card numbers are processed by our payment providers and never stored by us).
How We Use Your Information
- To process, ship and provide support for your orders;
- To send order confirmations, tracking updates and service messages;
- To screen transactions for potential fraud;
- To send offers and news when you opt in — you can unsubscribe at any time;
- To improve our store based on aggregated browsing statistics.
Sharing
We share data only with service providers that make the store work: Shopify (our e-commerce platform), payment processors, shipping carriers and analytics tools such as Google Analytics. We may also disclose information when required by law. We do not sell your personal information.
Cookies and Do Not Track
Cookies keep your cart and session working and help us measure site performance. Our site does not change its behavior in response to browser “Do Not Track” signals.
Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you at any time by emailing us. If you are located in a region with specific data-protection rights (such as the EU/EEA), we will honor those rights, including data portability and objection to processing.
Data Retention
Order records are kept for as long as needed for accounting, legal and warranty purposes, unless you ask us to delete them where the law allows.
Minors
This store is not intended for children, and we do not knowingly collect data from minors.
Changes
We may update this policy from time to time; the current version is always the one published on this page.
Contact
Privacy questions or requests: helpme@veltronbikes.de • +1 (323) 447-6797.